Text Size:

Please upgrade to the latest version of Flash Player.

Patient Information

Office Hours

Office: 248.855.1020
Fax: 248.855.2639
Phone hours:
Monday – Thursday: 8:30-5:00pm
Friday: 7:30-3:30om

Patient Appointment / Office Hours

Monday & Wednesday: 8:00-5:00pm
Tuesday: 8:30-5:00pm
Thursday: 7:30-5:00pm
Friday: 7:30-3:30pm
*Occasionally, we may close early for the day.

Appointments

Patient phone calls during office hours are handled by our front office staff and are answered in the order in which they are received. We apologize if you are placed on hold, but your call will receive our full attention when answered.

To best accommodate our patients, we schedule all of our office visits by appointment only and make every attempt to best accommodate your schedule. Typically, you can expect to receive an appointment within 2 weeks or less.

Same day appointments are available for problems that we consider emergent or urgent in nature. Our highly trained staff can assist you in answering your questions, determining the urgency of your problem, and scheduling an appointment.

At the time of your appointment, every effort is made to keep your wait time to a minimum. A sincere attempt is made to adhere to the appointment schedule, but occasionally we have an emergent or complicated situation. While we apologize if a situation like this arises during your visit with us, we assure you that you will be given our full attention during your exam.

As you are planning for your initial or complete eye examination, please be advised that your appointment can take up to 1½ to 2 hours to complete. We recommend that you complete the new patient forms prior to your appointment and bring them with you on the day of your exam.

What to bring to your appointment

  • All medical insurance cards
  • Photo ID – driver’s license, state ID, passport, college ID
  • List of medications
  • Method of payment for co-pays and non-covered out-of-pocket fees
  • A parent or legal guardian must accompany a minor
  • Completed Medical History & Patient Information forms – New patients only

Canceling an Appointment

We recognize that illness and other unplanned circumstances arise. If you cannot keep your appointment, please make every attempt to give our office 24 hours notice. This courtesy allows us to utilize the appointment for another patient. Please be advised that you may incur a charge for a missed appointment if less than 24 hours notice is provided or you do not show up without notifying us.

After Hours Emergency Calls

If you have an emergency when our office is closed, we recommend that you go to your nearest emergency room for treatment. If you are not sure if you should go to the emergency room, you can contact the on-call physician by calling our answering service at 248.855.1418.

Patient Forms

To save time on the day of your appointment, please fill out these forms and bring them with you:

Abobe ReaderPlease note: These documents are in Adobe® PDF format. They require Adobe Reader to be viewed. If you do not have Adobe Reader, you can download it for free by clicking here.

Financial Plans

Fees & Insurance Co-payment, refraction fee and non-covered services are due at the time of your office visit. In an effort to minimize our billing expense, please be advised that you may incur an additional fee if these charges are not paid at the time of your visit.

We participate with many major insurance plans. However, due to ongoing insurance policy changes, it is no longer an easy task to monitor each individual policy. Although we make every effort to stay informed of policy changes, it is not always possible. Ultimately, it is your responsibility to understand your individual coverage. Therefore, we strongly encourage you to check with your insurance company prior to any office or hospital procedure.

Some medical insurance companies, as well as HMOs, require pre-authorization for medical services. Please consult with your insurance company or primary care physician to obtain a pre-authorization for services, if required, prior to your appointment date.

Please be advised that all costs incurred during your office visit that are not paid by your insurance company will be your responsibility to pay. Testing performed in the office is a completely separate charge from the physician charge. Testing charges include, but are not limited to, refractions, visual fields, and photos.

Please be advised that the majority of insurance companies do not cover refractions. The refraction is the testing completed to obtain an eyeglass prescription, or to determine if eyeglasses are needed. If you have questions or concerns regarding the need for a refraction, please address them with the technician at the beginning of your exam.

Prompt payment of your account will assist us in keeping costs down. Accounts not paid in a timely fashion will be assessed a $25 collection fee.

Our billing department is here to assist you with any questions that you may have regarding your statement.

We participate with the following insurance plans:

  • AETNA
  • Blue Cross / Blue Shield
  • Blue Care Network (with referral)
  • Blue Care Network Advantage
  • CIGNA
  • HAP HMO ( Beaumont Network)
  • HAP PPO
  • HAP Senior Plus
  • Humana Medicare
  • Medicare
  • Medicare Advantage Programs
  • Medicare + Blue PPO
  • PPOM – Cofinity
  • Priority Health
  • Tricare
  • United Healthcare
  • Most Commercial Carriers (check with your insurance carrier)
  • Accepted Method of Payment Cash, check, money orders, Visa, Discover, MasterCard, and American Express.

Helpful Links


back to top